This video shows how to factory default your SonicWALL firewall by putting it into Safe mode (with a paperclip) and from there import the newest firmware and. Perhaps there weren't many changes made to default settings? To connect to SonicOS through the LAN or WAN interface of the firewall: Disconnect your computer from the MGMT port. to upload the new firmware to the SonicWALL security appliance. This post will definitely help people going forward if they exhibit the error reported by you. @RooibosGreen that's the way to go, the restore of your config will keep the default password. #01-SSC-7446 List Price: $2,959.00 thumb_up thumb_down. Safe mode by monitoring device performance, you can see the effects of your last installed third-party applications on your system and uninstall these apps if necessary. Safe mode merupakan salah satu pilihan jalan keluar yang bisa diandalkan apabila Windows memiliki masalah, termasuk laptop terkunci. Browse to the location where you saved the SonicOS firmware image. Thanks! This action deletes all the settings, applications and . I still haven't used Gen 7 devices much so don't know all the options there, except to be careful not to wipe the whole OS. Look on the bright side, if you configure the Appliance from scratch you can do a complete Overhaul of the Policies . Also, if you can RDP to one of the LAN machines and access it on LAN IP, you can try the restart from there and check if that helps. CAUTION The restore command erases all the settings on the appliance, leaving it in a factory default state. Thank you for visiting SonicWall Community. The red text about need to register was gone, but no Global VPN license. Is there a Cloud Backup or manual Local Backup available by any chance? to get it back to factory. Reconnect it to the network and reconnect the HA cable Power on the device When the secondary boots up it will synchronize with the Primary device and download the settings. Let me talk to my supervisor about her preference for next steps. Have you tried to access the SonicWall appliance via CLI (SSH) using putty and check if the access is available? 2) See if they put the Sonicpoints on their own port [like X2 or X3]. Factory reset, also known as hard reset, is the restoration of a device to its original manufacturer settings. This Sonic OS Enhanced 5.2 release introduces the Firmware Auto-Update feature, which helps This action deletes all the settings, applications and . It does not load or allow GUI access. @SonicAdmin80 I can't say for sure, it seems in Gen7 there is no export config option in Safe Mode according to the KB article. Connect your computer to the local network and point your browser to the LAN or WAN IP address of the DellSonicWALL appliance. From SafeMode you should be able to boot into Factory Default, Current Setting or Backup Setting. window is displayed. This will typically cause your Android to exit Safe Mode , though it may restart in the process. To create a free MySonicWall account click "Register". If you are unable to connect to the SonicOS management interface, you can restart the security appliance in SafeMode. @RooibosGreen maybe it was possible on very old firmware releases but IMHO there is currently no way to safe the config in Safe Mode. While there I was trying to perform a Factory Reset but after the warning about everything getting erased comes up I was presented with a general error that said "Error. The SafeMode feature allows you to recover quickly from uncertain configuration states with a simplified management interface. Please click on the drop down arrow with boot option for current firmware and click Boot current firmware with Factory Default Configuration. Reset your firewall to Factory Default Select Current Firmware with Factory Default Settings and confirm. The device will reboot when you. Connect your computer to the local network. Thank you for visiting SonicWall Community. Shipra Sahu If you are depressing the button correctly, the wrench light should begin blinking within about 30-40 seconds. Same as above, I get a BSOD before the reset can be completed, and all changes are reverted. IP address of the SonicWALL security appliance or the default IP address: 192.168.168.168 To access the SonicWALL security appliance using SafeMode, use a narrow, straight object (such as a straightened paper clip or a toothpick) to press and hold the reset button on the back of the security appliance for more than twenty seconds. page allows you to manage your SonicWALL security appliances SonicOS versions and preferences. Or will that restore the current password too? Holding down the reset button doesn't actually reset the firewall, it puts it into "safe" mode, so you can reload a configuration, update firmware, or reset the device if needed. Try rebooting the SonicWALL security appliance with your current settings. We are installing a new VoIP provider and need to whitelist a few IP addresses and ports but don't want to clear out any existing settings by resetting to the factory default. @BWC Does this really work? Get it set back up. You can unsubscribe at any time from the Preference Center. reference Entering Safe Mode from both the GUI and Command Line Interface.Boot the SonicWall to the current firmware (or an Upgraded Firmware) with Factory Default Settings.Connect to the SonicWall with the following method and credentials.Generation 5 SonicWall or Generation 6 (SOHOW, TZ series) SonicWall or Generation 7 (TZ series)Management . All was going well until I unplugged it to move it to the other room and install it. I did hold down the button in the pin hole to get into safe mode and in that mode had the wrench flashing. I went to factory reset and then I learned that you have to factory reset from safe mode. If you restarted with factory default settings, enter the default user name and password (. Ideally, I would like to keep the current settings, restore the factory default password, then update to the latest firmware. @BWC I usually start configuring a new appliance after resetting it to factory defaults and updating the firmware through Safe Mode, but I can't remember the options either. Yes, it would be a good idea to try from another PC. A Factory Reset is different from booting the device with Current Firmware/Uploaded Firmware with Factory Default Configuration. .st0{fill:#FFFFFF;} Yes! Glad to hear that you are all set now. Unfortunately the default password was changed but no one has the password. Uploaded Firmware with Factory Default Settings- New! Best to reset to factory defaults and start over. Click the boot icon in the same line with Current Firmware. section allows you to: The Firmware Management table displays the following information: Click I have a new TZ370 I was setting up locally before deploying it. Resolution Solution 1: Factory Default the SonicWall and Import a Supported Settings File Put the SonicWall into safe mode. Jul 26th, 2013 at 5:27 AM. You should hold the prior IT staff accountable for that. a paperclip) for about 6 seconds. If I select to reboot with the factory default, will I be able to log into the firewall and restore the current settings from SafeMode while keeping the default password? If you don't see a SAFE MODE option in the panel, just go to the next step. Safe mode by monitoring device performance, you can see the effects of your last installed third-party applications on your system and uninstall these apps if necessary. The Test light begins to blink when the SonicWall security appliance has rebooted into SafeMode. Well, inthe safe mode you can upgrade the firmware. 1. security appliance supports FIPS 140-2 Compliant security. I haven't tried rebooting yet but here's what I'm seeing from SafeMode: I am offered two firmware download options: a) Current firmware (which I assume includes current settings) <--- I have downloaded this file, 6.2.3.1-19n, b) Current firmware with Factory Default Settings. to send system diagnostics to SonicWALL Technical Support. This action deletes all the settings, applications and . The Upload Firmware This is my first Sonicwall so I'm not super familiar with them. When I entered the login page for this I was presented with the normal username/password login. I've attempted to putty into these boxes as well however ssh is being refused. Has anyone else has this issue or maybe suggestions I could try? Point your browser to the LAN or WAN IP address of the SonicWall appliance. @BWC On most networking appliances you need to know the admin password to export settings, but I haven't done the export in Safe Mode on a SonicWall, so can't be sure. STEP 2: If you have a static IP address on your computer, make a note of it. Hi Michael @BWC , thanks for looking into this. You will need to add VLAN's for the SSIDs you want to add. Your firewall will restart to factory default. Unfortunately, it looks like Cloud Backup is not available for firmware below v6.5. Upload New Firmware Set your computers IP address to 192.168.168.167 MASK 255.255.255.. Connect your computer to the LAN port on the SonicWALL TZ. Sadly, that's as far as I can get. If that fails try System Restore. below: Click Hold the reset button for 10 seconds, after that the sonicwall enters maintenance mode. . The SafeMode page is displayed: SafeMode allows you to do any of the following: System Information for the SonicWALL security appliance is retained and displayed in this After logging in and performing a Factory Reset (successfully this time), I was able to get back a functional UI and continue setting up the unit. Do the above steps sound right? If it's possible it's a bit of a security hole although user passwords aren't in a readable form and the built-in admin password isn't included. Click Not a daily routine, maybe memory is a bit fuzzy on that. You can enter the Huawei MediaPad safe mode screen for offers many useful options, following the instructions below: Press and hold Power button. To connect to SonicOS through the LAN or WAN interface of the appliance, disconnect your computer from the MGMT port, and reconfigure it to automatically obtain an IP address and DNS server address, or reset it to its normal static values. Once the test light on the device becomes solid or begins to blink then the SonicWall is in safe mode. table in SafeMode has the following columns: Click I saved a copy of the current settings / firmware in SafeMode. https://community.sonicwall.com/technology-and-support/discussion/comment/15210#Comment_15210. L0ST_0NE. Best to reset to factory defaults and start over. The reset button is in a small hole next to the console port or next to the power supply. Factory reset, also known as hard reset, is the restoration of a device to its original manufacturer settings. SafeMode allows easy firmware and preferences management as well as quick recovery from .st0{fill:#FFFFFF;} Not Really. On an NSa the reset button is located on the front. The Firmware Management Step 3: Click on "Firmware & Backups" on the left pane, under "Updates.". When that failed I also tried to perform a Factory Reset just to get the unit back up and running but that just errors out. Upload and download firmware images and system settings. But sounded odd that exporting settings without a password would be allowed in Safe Mode. Thank you @BWC and @SonicAdmin80 for your insights. The steps I have in mind for doing this are: 2) Select "Upload New Firmware" with the file I've downloaded 6.2.3.1-19n (hopefully this resets the password to default while keeping current settings), 4) Select "Upload New Firmware" with the latest firmware, 6.5.4.195n (which hopefully lets me keep the current settings while updating to the latest firmware). check box and reboot the SonicWALL security appliance into non-FIPS mode. A security ecosystem to harness the power of the cloud, Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions, Access to deal registration, MDF, sales and marketing tools, training and more, Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials. Is it possible to reset the password to factory default while keeping existing settings? Browse to the location where you saved the SonicOS firmware image. If the above steps didn't help, please provide us error screenshots to check further. SonicWall Email Encryption Service 250 1 Year Subscriptions are available in User Packs of 25, 50, 100, 250, 500, 750, 1000, 2000, 5000 and 10,000. To access the SonicWALL security appliance using SafeMode, use a narrow, straight object (such as a straightened paper clip or a toothpick) to press and hold the reset button on the back of the security appliance for more than twenty seconds. I've since spoken with a support representative that was able to help me get this all working again. Then you can upload and boot the new firmware to factory defaults, then import your old config after that reboot. Click Create Backup and select Local Back up (This will save the settings you are currently running on Sonic Wall). This field is for validation purposes and should be left unchanged. This presents me with two options. I don't think I've ever exported the settings through Safe Mode and I've assumed that the settings can't be exported without knowing the current password as a security feature. flag Report. AboutPressCopyrightContact. Try our. Factory reset, also known as hard reset, is the restoration of a device to its original manufacturer settings. To create a free MySonicWall account click "Register". Buka dengan Safe Mode. It will only boot into safe mode, and only does this when I press the "reset" button on the back and hold it in while I plug in the power adapter, then release the button. Still can't find what you're looking for? At his request we moved to a different browser (Brave this time) and tried to login to the unit again. To sign in, use your existing MySonicWall account. Click Upload New Firmware. So I powered it off and held the button etc. Nyalakan laptop, kemudian segera tekan F8 untuk membuka opsi Advanced. overwrites the existing System Backup User Packs for any subscription can be quantity stacked; e.g. How to factory reset a SonicWALL TZ firewall 2019-03-10 by Gary Herbstman Hold down the reset button for 10 seconds. Tz370 safe mode access So my first time playing with a Gen7 sonicwall and I fat fingered the password when I changed it. If you're unsure how to do this, reference Entering Safe Mode from both the GUI and Command Line Interface. Upon logging into the firewall it showed unregistered, and no Global VPN. Step 2. As per your issue description, it looks like you lost access to the SonicWall appliance after migrating it to a different room premise. After successfully booting the firmware, the log-in screen displays. If so, you will setup X3 as WLAN for control. Uploaded Firmware with Factory Default Settings- New! But I hadn't added that firewall to mysonicwall yet. If you are unable to connect to the SonicOS management interface, you can restart the security appliance in SafeMode. This is done by pressing and holding the reset button with a 'magical resetting tool' (a.k.a. , the SonicWALL security appliance takes a snapshot of your current system state, firmware and configuration preferences, and makes it the new System Backup firmware image. Paper clip it. If you are importing settings from the CLI, you can do them in batches and commit/restart in between. You will be able to reset it to factory default by accessing the web gui at 192.168.168.168 3 Reply duluthbison 3 yr. ago https://www.sonicwall.com/support/knowledge-base/how-can-i-put-the-sonicwall-into-safe-mode/170507123738054/ Cara 3. Held the reset button for 10~ seconds, flashing wrench for the "safe mode" or factory reset setting. If so I would very much appreciate hearing more about it. The SafeMode feature allows you to recover quickly from uncertain configuration states with a simplified management interface that includes the same settings available on the System > Settings page. If you are unable to connect to the SonicOS management interface, you can restart the security appliance in SafeMode. Boot to your choice of firmware and system settings. section provides settings that allow for easy firmware upgrade and preferences management. Reset the primary firewall: How To Put the SonicWall . Technical Support Advisor - Premier Services. Perform the following steps to use SafeMode to upgrade firmware on the DellSonicWALL security appliance: Connect your computer to the MGMT port on the appliance and configure your IP address with an address on the 192.168.1.0/24 subnet, such as 192.168.1.20. As per your issue description, it looks like you lost access to the SonicWall appliance after migrating it to a different room premise. @SonicAdmin80 hmm you got me thinking, but @RooibosGreen got the config exported in Safe Mode and if we follow the usual "logic" and import a config to a factory reset appliance it should end up in having the default password with a running config. Set your computers IP address to 192.168.168.167 MASK 255.255.255.. Connect your computer to the LAN port on the SonicWALL TZ. 1st I went mysonicwall.com and used the code/key on the web to attempt to manually re-register the tz100. After successfully booting the firmware, the log in screen displays. Copyright 2022 SonicWall. System > Settings to continue rebooting. By submitting this form, you agree to our Terms of Use and acknowledge our Privacy Statement. uncertain configuration states. in the firmware row of your choice to restart the SonicWALL security appliance. Browse to the firmware file located on your local drive. To return to normal operation, uncheck the Enable FIPS Mode Clicking Create Backup Try it and boot with the new firmware. Select the file and click Upload. Copyright 2022 SonicWall. I can get to the default homepage (192.168.168.168) only if I hard-code an IP address on the same subnet to my laptop. So start up in safe mode and do a factory reset. When the device is restarting, press the Volume Down and Power buttons simultaneously. As an aside, I noticed both files have the same size and got to wondering whether changing settings would have changed the file sizes, too, such as adding whitelisted IPs, etc? Welcome to SonicWall community. Log into the GUI and import the settings backup from System | Settings | Import Settings unless the Technical Support advised to don't use it. Reconfigure it to automatically obtain an IP address and DNS server address. In Repair Mode choose Advanced Troubleshoot options to run a Startup Repair. We are installing a new VoIP provider and need to whitelist a few IP addresses and ports but don't want to clear out any existing settings by resetting to the factory default. If you get that wrench icon blinking, then you have to set a static IP of 192.168.168.x, and the firewall should be at https://192.168.168.168. I saved a copy of the current settings / firmware in SafeMode. If that fails go back to Troubleshoot Options to try the Reset, which will save your files and reinstall Windows. Sorry, No Additional Information is available". 125 User = 100 User Pack + 25 User Pack. Subscribe. Firmware Management Assuming I initiate the PC reset before it crashes, it can't complete before I get a BSOD, and all changes are reverted. The All rights Reserved. Unfortunately the default password was changed but no one has the password. All rights Reserved. Now when powered up and I login I get a "Failed to open cache db" and my license information is now missing. If so: Berikut adalah langkah membuka laptop terkunci menggunakan safe mode. When the device logo appears, release the Power button and continue to press the Volume Down. Are you seeing any error message on the right hand bottom corner when you hit restart? The reset button is in a small hole next to the console port or next to the power supply. I'am not eager to test it with my production appliance (don't have a spare unit to test with), but I'am quite sure, because this is how I did it on replacement units. He seemed to think it was my web browser having an issue with cache and not the TZ370 and that the messages I was seeing on the screen were a result of that issue (thus far I was running Firefox). Ideally, you will have to join it to your Sonicwall account, so you can continue to update firmware. I'm the new IT guy and inherited a TZ300 which was customized by prior IT staff. Not all Androids have this option. The device will reboot when you release the reset button. Select Send Diagnostic Reports Among the FIPS-compliant features of the SonicWALL security appliance include PRNG based on SHA-1 and only FIPS-approved algorithms are supported (DES, 3DES, and AES with SHA-1). . System Information for the SonicWALL security appliance is retained and displayed in this, Sonic OS Enhanced 5.2 release introduces the Firmware Auto-Update feature, which helps, Firmware updates are available only to registered users with a valid support contract. When you check this setting, a dialog box is displayed with the following message: Warning! Return your SonicWALL security appliance to a previous system state. If you have lost your password and have a backup of your settings you will need to do the following: STEP 1: Boot your appliance into safe mode. 1) Reset the Sonicwall first. Use a narrow, straight object, like a straightened paper clip or a toothpick, to press and hold the reset button on the SRA appliance for five to ten seconds. . Create Backup After the SonicWALL security appliance has rebooted, try to open the management interface again. to upload new firmware to the SonicWALL security appliance. A second warning displays. Is it by chance possible to run a manual Local Backup from Safe Mode? Click Upload I will configure my adapter for the 192.168.168.x and attempt to browse to the 192.168.168.168. these instructions: To export configuration settings from the SonicWALL security appliance, use the instructions When you did the factory reset, have you pressed the pin hole for about 60 seconds or less till the wrench or test light on the front panel flashes? Your PC during this time can use 192.168.168.2 / 255.255.255. . Click OK to Follow these steps below to enable SNMP and SSH on your Gen 7 device. Modifying the FIPS mode will disconnect all users and restart the device. to enable the SonicWALL security appliance to comply with FIPS. Next-generation firewall for SMB, Enterprise, and Government, Comprehensive security for your network security solution, Modern Security Management for todays security landscape, Advanced Threat Protection for modern threat landscape, High-speed network switching for business connectivity, Protect against todays advanced email threats, Next-generation firewall capabilities in the cloud, Stop advanced threats and rollback the damage caused by malware, Control access to unwanted and unsecure web content. OK Access unit on default IP (usually 192.168.168.168) From there you should have the option to load factory defaults. Click the boot icon next to "Current Firmware with Factory Default Settings." Once the device reboots you'll be able to access the management interface. Swipe down from the top of your Android's screen to bring down the notifications panel, then tap SAFE MODE or a similarly titled option. The status bar at the bottom of the screen displays Please wait! while sending the report, then displays Diagnostic reports sent successfully. Perform Factory Reset from SonicWall safemode GUI. If you still cannot open the management interface, use the reset button to restart the appliance in SafeMode again. Requires Email Security Appliance or Email Software License. I checked on an older appliance and there was indeed no configuration export option in Safe mode, maybe the Download Firmware option got confused with it? Firmware Management Sonicwall Nsa 2650 Factory Reset Free Deep Packet; Sonicwall Nsa 2650 Factory Reset Free Deep Packet. Step 1. A Factory Reset will remove the SonicOS settings (prefs), local backups and log files. Reset them using a paper clip and the hole/button at the front Logon using default Sonicwall credentials (User - admin / pw - password) and boot the firmware using factory default. But you can't get to safe mode without a maintenance key from your mysonicwall portal. The button is located next to the power jack. My issue is now resolved, I hope this information can potentially help someone else in the future. . Super Simple How to Tutorial Videos in Technology.The only channel that is backed up by computer specialist experts who will answer your questions. Option 2) reset the PC from the Recovery Environment. To force the appliance into SafeMode, use a narrow, straight object, like a straightened paper clip or a toothpick, to press and hold the. Firmware Auto-Update contains the following options: When operating in FIPS (Federal Information Processing Standard) Mode, the SonicWALL The device will reboot when you release the reset button. Could it be that in Safe Mode the settings export actually exports the default configuration, or are you certain it exports the user config? Safe mode by monitoring device performance, you can see the effects of your last installed third-party applications on your system and uninstall these apps if necessary. I assumed it was possible in the way @RooibosGreen described it. Maintenance key is a new thing in Gen7 devices, you can find it on MySonicwall under the device details. Easiest is to power off (by holding power button down) twice so it kicks it into Repair mode the third time. After the SonicWALL security appliance reboots, open your Web browser and enter the current Configure as new devices. The SafeMode feature allows you to recover quickly from uncertain configuration states with a simplified management interface that includes the same settings available on the. . Option 1) restart without Safe Mode. section. If you restarted with factory default settings, enter the default user name and password (admin/password) to access the SonicOS management interface. At that point it will be reachable on X0 interface, from your PC, if you configure it using.192.168.168.168, by ping or HTTP only in Safe Mode. Easily return your SonicWALL security appliance to the previous system state. Reset the primary firewall: How To Put the SonicWall into Safe Mode After the reboot, the firewall is reachable on the IP 192.168.168.168 (you need to change your NIC's IP to reach the firewall). ensure that your SonicWALL security appliance has the latest firmware release. Once in Safe-mode reboot the SonicWall using the option "Current Firmware with Factory Default Settings" Power down the device once it has restarted. @RooibosGreen I did a quick check and ran the procedure you listed above and it seems that the downloaded Firmware does not contain any settings. Take a paperclip and press the small reset button Hold until the amber test light comes on Once the light begins blinking, the device should be in Safe mode. Upload and download firmware images to the SonicWALL security appliance. Things You'll Need Ethernet . You, When operating in FIPS (Federal Information Processing Standard) Mode, the SonicWALL, When using the SonicWALL security appliance for FIPS-compliant operation, the tamper-. I did of course back up my configuration so I've tried to reload it with no success. When uploading firmware to the SonicWALL security appliance, you must not interrupt the, SafeMode - Rebooting the SonicWALL Security Appliance, SafeMode allows easy firmware and preferences management as well as quick recovery from. Tap Restart. Boot the SonicWall to the current firmware (or an Upgraded Firmware) with Factory Default Settings. Enable FIPS Mode This time the login screen prompted me for a Maintenance Code. In Factory Default configuration, only the current active settings are removed. Navigate to Device | Settings | Firmware & Settings. To sign in, use your existing MySonicWall account. to reboot the security appliance in FIPS mode. Connect your computer to X0 port on the SRA appliance and configure your computer IP address to 192.168.200.10. On an NSa the reset button is located on the front. Holding the reset button for two seconds will take a diagnostic snapshot to the console. Set a static IP address for the computer you're using to connect to the appliance that falls into the same subnet as that of the appliance. After the SonicWALL security appliance reboots, open your Web browser and enter the current. When you click Anthing else I should consider? initial configuration. If that's the case I must make a note as this could come in handy. proceed You can use the paper clip into safe mode (as someone else said, hold it at least for 10 secs) and then hit it on the X0 IP address ( 192.168.168.168) or on the management interface ( 192.168.1.254 ). Boot Was this post helpful? The sonicwall network security appliance (nsa) series combines the patented sonicwall reassembly free deep packet inspection (rfdpi) engine with a powerful and massively scalable multi core architecture to deliver intrusion prevention, gateway anti virus, gateway anti spyware, and application . Managing Services from SonicOS Management Interface, Activating the Gateway Anti-Virus, Anti-Spyware, and IPS License, Changing the Administrator Name and Password, Working of Multiple Administrators Support, Configuring Multiple Administrator Access, Enabling SonicOS API and Configuring Authentication Methods, Controlling the Management Interface Tables, Configuring Client Certificate Verification, Using a Custom NTP Server for Updating the Firewall Clock, Importing a Certificate Authority Certificate, Creating a PKCS-12 Formatted Certificate File (Linux Systems Only), Configuring Simple Certificate Enrollment Protocol, Creating Groups and Adding Users and Access, Configuring SNMP as a Service and Adding Rules, Sending Diagnostic Reports to Technical Support, Configuring the Storage Module for Log File Storage, Connect your computer to the X0 port on the appliance and configure your computer with an IP address on the, To force the appliance into SafeMode, use a narrow, straight object, like a straightened paper clip or a toothpick, to press and hold the. Factory reset or resetting to factory defaults enables network administrators to reset sonicwall admin password and eliminate unintended configurations and errors with their sonicwall. The reset button is in a small hole next to the console port. Once the test light on the device becomes solid or begins to blink then the SonicWall is in safe mode. habanero. After the reboot, login to the SonicWall management GUI via X0 Interface on the default firewall IP (192.168.168.168). Upload and download system settings to the SonicWALL security appliance. To import a previously saved preferences file into the SonicWALL security appliance, follow Select the Boot icon in the row for one of the following: In the confirmation dialog, click OK to proceed. . I cannot get a DHCP assigned address in safe more, or . Probably I reset appliances in Safe Mode and imported a backup from cloud backup. Enter 192.168.1.254 into your computer's Web browser to access the SafeMode management interface. Factory Reset to Defaults If you are unable to connect to your device over the network, you can use the command restore to reset the device to factory defaults during a serial configuration session. To import a previously saved preferences file into the SonicWALL security appliance, follow, To export configuration settings from the SonicWALL security appliance, use the instructions. Click Yes 5. firmware image as necessary. If you're having difficulty connecting to your SonicWall device, a SafeMode reset will allow you to change everything on the router back to its default values. 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