Also, Webex IM is my (and many others) preferred communication method, so I would expect to have the same out-of-office future/support. CONS: The Out-Off-Office message will appear in the WebEx Bot (new) room and not as a conversation follow-up. From your Windows start menu, type in user access control. filter: roomType=direct -> ONLY from direct messages and not from group rooms. If not, you can download it from your Webex site. The Out of Office Status is Not Getting Updated in Webex. Webex presence info in MS Office/Outlook - Cisco Community Start a conversation Cisco Community Webex Webex Community Webex Meetings and Webex App Webex presence info in MS Office/Outlook 352 Views 0 Helpful 3 Replies Webex presence info in MS Office/Outlook Shambu Gad Cisco Employee 08-03-2021 10:17 PM I am having same issue on Outlook for Mac version 15.40 on Office 365. Users are complaining that for in person calendared meetings and just time blocks . The python code of the three options is very similar. So Lets have a fun challenge! In the Automatic Replies box, select Send automatic replies. Note: For Outlook 2007 choose Tools > Out of Office Assistant. 3) Online repair of Outlook. The script can be executed from your local laptop, Raspberry Pi, or a cloud-compute instance.. The only difference is the Webex tokens usage and some pre-conf needed for options #2 (How to configure Webex Bot? To resolve the Out of Office status issue: Log in to the Outlook Web App: https://outlook.office365.com/owa/ Tail the log file and check if a new localhost:5000 entry was added. 4. @Goswin Weemaes, thank you for your answer. Go to Microsoft Outlook or Google Calendar to set your automatic replies. Using Webex API GET call, retrieve the customers latest message. @johnny.ghio , deploying the Hybrid Calendar Service could give you a solution.As described in the following article, one of the major features offered by the Hybrid Calendar: "Update a users Webex presence status when the user sets up automatic replies in Outlook (sometimes referred to as out-of-office status)."https://help.webex.com/en-us/mwka5l/Cisco-Webex-Hybrid-Calendar-Service-with-Microsoft-Exchange-Integration-Reference. You know, this cool airplane icon? NO Check if the senders email address is already stored in the log file. For the script to work, we need a token to: The challenge is that we cannot use the following: Option #1 targetUrl: tunnel_IP -> Ngrok tunnel URL. Webex integration to Microsoft Outlook is part of Webex Productivity Tools. However, Webex IM doesn't support that (for now). Webex App: When you set your automatic replies for out of office in Microsoft Outlook or your out of office or vacation reply in Google Calendar, see Cisco, which offers the Webex platform, was slightly ahead of Zoom, while Microsoft led the leaders quadrant. The Out of Office Status is Not Getting Updated in Webex. I want to. Step # 3: Create Meeting. This isn't the same as choosing Out of Office when you schedule an appointment or meeting. When I attempt to "Add WebEx Meeting" from the ribbon in an Outlook calendar invite, a Cisco Webex Meetings Scheduler log-in box opens requiring me to choose my WebEx site and then to enter my Microsoft Account sign-in information. Line #24 is a Webex image file (to be sent with the text message). Optionally, set a date range for your automatic replies. Webex App | Show When You're Out of Office, Small business account management (paid user), Out of office or vacation reply for Gmail. Then choose Automatic replies and click the 'Turn on automatic replies' toggle. Move this slider button to at least the first level. [Run] Continue with option #2 and learn about Webex Bot token. For help; see. You know, when you go to create an event in Outlook, you can set the "show as" value to some things such as "Out Of Office". Webex integration to Outlook for Windows gives you an easy way to schedule or start Webex meetings using Outlook. Webex integration to Outlook for Windows gives you an easy way to schedule or start Webex meetings using Outlook. # 'Authorization': 'Bearer ' + webex_bot_token, # For option #2 You can only see your out of office status in Note: The Webex Out of Office status is set by the Calendar Connector, which observes the auto-response status on the user's Exchange/Office 365/Google mailbox and may take up to 15-20 minutes to update. Leave me a comment on this blog (I automated the generation of both Access and Refresh tokens). To set the OOO status properly in Webex:Windows: The Webex app shows the 'Out of Office' statuseven though the Automatic Replies (Out of Office) setting in Microsoft Outlook has been changed to reflect 'Do send automatic replies'.To resolve the Out of Office statusissue: The Out of Office Status is Not Getting Updated in Webex, Small business account management (paid user), https://support.microsoft.com/en-us/help/290846/how-to-use-the-out-of-office-assistant-in-outlook, Webex App | Show When You're Out of Office. Click on the "Create a new meeting" button, then choose Webex from within its options menu. Using that token, we can create the webhook and messages. In the results list when they search for your name. Is strange that Cisco Webex is unable to get this information. Customers Also Viewed These Support Documents, https://help.webex.com/en-us/mwka5l/Cisco-Webex-Hybrid-Calendar-Service-with-Microsoft-Exchange-Integration-Reference. LinkedIn | Twitter @CiscoDevNet | Facebook | Developer Video Channel, Do More With Webex Out-Of-Office Auto Reply, # webex_bot_token = "xxx2" # For option #1 and #2, # webex_integration_token = "xxx3" # For option #1 and #3, "https://webexapis.com/v1/messages/direct?personEmail=", # For option #1, #2 and #3 Select your camera in the Select accessory dropdown list. When your calendar is integrated with Webex App. for more information. Right? This token is valid for 14 days, and the refresh token is valid for 90 days. 0 Helpful Share Reply emma.wilson Beginner In response to Kathy N. Options 02-01-2022 01:45 AM You are right. 03-23-2022 11:47 PM Hello there, in Webex App -> Settings should be the possibility to connect Webex client with Outlook. Click this, then click View all Outlook settings. Your status in Next up, once the download is complete, you will need to create a Webex meeting through Outlook. If you're unsure about your setup, contact your administrator for help. Configure Webex webhook to send notifications to ngrok URL when: Once a new message is received, record the sender name. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For this purpose, start Outlook and go to your Calendar. Seems simple right? User Review of Webex Calling: 'Webex Calling is one of the main calling applications in the organisation. To see which type of Outlook email account you have, open Outlook, select File > Account Settings > Account Settings, and then look in the Type column. Line #20 To create the webhook, we can use ONLY the webex_personal_token (and not the Bot or Integration tokens). Line #22 contain a regex to find (any) email address. Im out of the office and will be back at (Date of Return). Therefor, the email notification sent by Outlook/Exchange is unnecessary and even considered internal spam. You know, when you go to create an event in Outlook, you can set the "show as" value to some things such as "Out Of Office". [stretch-goal.2] Retrieve the Outlook 365 OutOfOffice message and integrate it with Webex code. Get Ngrok (HTTPS) tunnel information (i.e., the tunnel URL). However, Webex IM doesnt support that (for now). I am having same issue on Outlook for Mac version 15.40 on Office 365. Lines #21 and #22 configure the Twilio (sending) phone number and the destination phone number. Out of office or vacation reply for Gmail # 'Authorization': 'Bearer ' + webex_bot_token, # For option #2 PROS: The recommended way for a Webex integration project. Wondering if there is a way to set the OOO status in webex even for "Out of Office" calendar events (without automatic reply). Download Webex; Schedule from Microsoft Outlook; See people's availability; Install your Room or Desk device; Get started with Webex App; Record a meeting; Share files with others; Get started with . Right? Welcome to the Webex Community. It notifies the sender that you are away and may not respond until you return. message) is created. . The Webex app shows the 'Out of Office' status even though the Automatic Replies (Out of Office) setting in Microsoft Outlook has been changed to reflect 'Do send automatic replies'. You are probably thinking, Yossi, Webex DOES show your status as out of office! Notes: webex automatically changes your status as airplane not available and you cannot override . Ask a question or leave a comment below. A short out-of-office email that goes out automatically to anyone who sends you a message while you are away for a period of time. To resolve the Out of Office status issue: Log in to the Outlook Web App: https://outlook.office365.com/owa/ These are required if using the Bot or Integration tokens). It also supports integration with other applications and various platforms. For sure we could just right-click on the button > customize the ribbon > and remove Cisco WebEx but we need a solution that can be deployed to all clients. [Walk] Start with option #1 and get familiar with Webex personal access token and python code. Users are complaining that for in person calendared meetings, Zoom or MS Teams meetings, and just time blocks calendared as Busy that Webex is show a presence status of Active (Available). Can you leverage automation/different technologies/programming languages to mitigate it? A new Webex IM feature Automatic out-of-office reply! [Fly] Complete the practice by implementing a Webex Integration token and an OAuth grant environment using a web browser. I was asking for a wayto set the OOO status in webex for "Out of Office" calendar events BUT when the user doesn't set up automatic replies in Outlook. When your calendar is integrated with Webex App. This is your home to ask questions, share knowledge, and attend live webinars. Python programming? Soon as I put my cursor on the search, Outlook . Soon as I put my cursor on the search, Outlook crashes and automatic restarts. When they see your name in a space's People list. No effect. Webex App automatically updates within 20 minutes, and your profile picture displays like this: Webex App | Show When You're Out of Office, Small business account management (paid user), Out of office or vacation reply for Gmail. This will turn off automatic replies at the date and time you enter for the end time. Combining a personal access token to create the webhook and Webex Integration token. This isn't the same as choosing Out of Office when you schedule an appointment or meeting. Lines #13 to #17 describe the Webex webhook configuration. # 'Authorization': 'Bearer ' + webex_integration token, # For option #3, 'https://images.contentstack.io/v3/assets/bltd14fd2a03236233f/bltab28bd9a758b3f81/60d617644763af56bad5a0d5/download', "http://localhost:4040/api/requests/http?limit=1", r'\b[A-Za-z0-9._%+-]+@[A-Za-z0-9.-]+\. Send the notification ONLY to individual chats and not group chats. Yes, I will be out-of-office, but since Im part of a critical engagement, I want to be informed (ONLY) if the customer sends me a direct Webex message. What is your challenge? In Control Hub, the O365-hybrid-calendar option is enabled The users have full paid licenses Under your name when they message you directly. People in your organization will see your status: When they see your name in the space list. Lines #5 and #6 are required if using the Bot or Integration tokens. Get started. Webex App: When you set your automatic replies for out of office in Microsoft Outlook or your out of office or vacation reply in Google Calendar, see The Cisco WebEx Meetings offers an add-in for Microsoft Outlook to easily Create, Join or Schedule a meeting straight from the Outlook app. However, it is limited to 12 hours.x. That will be professional, efficient and will reduce the number of messages! Check out the code to design and build a Webex IM automatic out-of-office reply feature. You can only see your out of office status in Webex App: When you set your automatic replies for out of office in Microsoft Outlook or your out of office or vacation reply in Google Calendar, see Out of office or vacation reply for Gmail for more information. . Set up an automatic reply Select File > Automatic Replies. To resolve the Out of Office status issue: Log in to the Outlook Web App: https://outlook.office365.com/owa/ We are using Out of Office, especially for users who are working parttime. Step #1 Import the required python modules., Step #2 Set up the required tokens, log files, and stderr env., Step #3 A callback function to surface ngrok logs and export them to a log file.. Integrate with Twilio for sending text messages. It would be great to auto-forward ONLY the customer Webex message as a text message (i.e., SMS). Turn on 'Automatic Replies (Out of Office)'or the 'Out of Office Assistant' in Outlook. If not, you can download it from your Webex site. Out of date Webex add-in is causing a crash. However, my goal was to create a simple and more understandable code. Want to learn more about APIs, automation, and Integration? . However, Ive noticed that Im getting more and more Webex messages as well! Learn how to set up out-of-office in Outlook on the web here: Go to https://outlook.live.com/ and sign into your account. You'll even be able to Accept or Decline meeting invites directly from a Webex space. Optionally, set a date range for your automatic replies. No effect. . So I thought to myself . It is used for VoIP calls. When you create your meeting, click "Add Webex Meeting" to . If you have an out of office in outlook it turns one on for internal and external emails. Think of that using similar integrations, you can: Create personalized responses when you are away/out-of-office. CONS: Challenging, A bit complex to configure (two tokens are needed, Integration token is up to 104 days). I decided to suppress the Ngrok 502 Bad Gateway error messages (which are expected, as ngrok is not configured to point to an actual listening application). Option #2 [stretch-goal.1] Support message markdown format and attachments. Have you checked your calendar to see what your status is? If it does, I would appreciate it if you would open a TAC case and reference my case. Send only one notification (and not every time the same person sends a message). I created a very efficient set of outlook folders and rules - Both work perfectly! That way, I wouldnt need to open the WebEx client! Your status in But I know myself, if I will open the Webex client, I will be tempted to read other messages. 2) Turning off all COM plugins save for Webex. event: created -> When a new event (i.e. To handle the large volume of emails, especially when Im away, I created a very efficient set of outlook folders and rules Both work perfectly! . Lines #43 and #44 are required if using the Bot or Integration tokens. Upon doing so, an error is returned that states "The site you have selected is not authorized. Turn on 'Automatic Replies (Out of Office)' or the 'Out of Office Assistant' in Outlook. 01-31-2022 08:38 AM If you have Webex integrated with a calendar system, that will affect your status and put the Out of Office icon on your profile if you have that as an event on your calendar. What a great feature, right? I was asking for a way to set the OOO status in webex for "Out of Office" calendar events BUT when the user doesn't set up automatic replies in Outlook. In August 2021, Gartner placed Zoom in the leaders section of the analyst firm's Magic Quadrant for Unified Communications as a Service, which includes telephony, video meetings and messaging. The Twilio python library can be downloaded from twilio.com/docs/libraries/python. PROS: Simple to use (one token is needed). This isn't the same as choosing Out of Office when you schedule an appointment or meeting. resource: messages -> Capture ONLY Webex messages. No useful results. No effect. Step 2: Check if the WebEx Add-in is activated. When they see your name in a space's People list. Wed love to hear what you think. . Click your profile picture on Webex App and then perform one of the following actions: On Windows: go to Settings > Video. Click Advanced settings. . If you're using a Microsoft Exchange account, go to Send automatic out of office replies from Outlook and follow the steps under "Set up an automatic reply." for more information. Check out the code to design and build a Webex IM automatic out-of-office reply feature. Cisco Blogs / Developer / Do More With Webex Out-Of-Office Auto Reply. The Out-Of-Office message will look like this >. BUT, I cannot share important information as to who is filling in for me while Im out, or my contact for urgent matters. Out of office or vacation reply for Gmail The Webex app shows the 'Out of Office' status even though the Automatic Replies (Out of Office) setting in Microsoft Outlook has been changed to reflect 'Do send automatic replies'. Then continue. This isn't the same as choosing Out of Office when you schedule an appointment or meeting. Webex app appears to only update the presence status of Out of Office messages, call events, and Webex enabled meetings. Steps taken to try and resolve this problem: 1) Googled the phrase in part or in whole. When your calendar is integrated with Webex App. Yes, there are other ways to write the Python code (w/o using the log files). Send an auto-notification when Im out of the office. Yes, additional features such as a script scheduler, and a friendly UI can be added. using outlook out of office changes and controls your status in webex. 4) Complete removal of all webex software, including using their removal tool, and re-installation. Most folks will not send repeated messages on the same subject when they know Im away. The WebEx add-in for Outlook isn't included with the WebEx Meetings Desktop app, you have to download the 'Cisco Webex Productivity Tools' app to enable WebEx add-in in Outlook. You can only see your out of office status in Configure pyngrok to introspect HTTP traffic running over port 5000 (Whats. The issue we face is that it's greyed out and cannot be checked/unchecked -> "Please ask your admin to enable this option". Option #3 Then retest checking the check box for the Outlook integration in the WebEx app. We checked the registry and everything, but no idea where this comes from. Let me know if this works. to manually override your status in webex if you have an out of office turned on in outlook. Webex app appears to only update the presence status of Out of Office messages, in a call events, and Webex enabled meetings. CONS: The token is limited to 12 hours. 2. If not, you should activate it by following the steps below; Step 3: Open the Microsoft Outlook and Tap on the File Tab. Note: For Outlook 2007 choose Tools > Out of Office Assistant. It's all about capturing eyeballs. Step 4: Select Options and click on the Add-ins button. If you're unsure about your setup, contact your administrator for help. In the Automatic Replies box, select Send automatic replies. You can only see your out of office status in Webex App: When you set your automatic replies for out of office in Microsoft Outlook or your out of office or vacation reply in Google Calendar, see Out of office or vacation reply for Gmail for more information. 3. Split from this thread. During this period, I will have limited access to Webex chat.\n\nFor project X, please contact (Contacts Name) at (Contacts Email Address).\nFor project Y, please contact (Contacts Name) at (Contacts Email Address).\n\nIf you need immediate assistance, please contact me on my cell phone at (cell phone number).\n\nBest regards\nYossi M.", # For option #1, #2 and #3 Have a question? This isn't the same as choosing Out of Office when you schedule an appointment or meeting. The Out of Office status is not getting updatedin Webex. Create a log file to record the message sender name. For help; . When you have to leave the office for an appointment or when you go on vacation, you can let others know through your Webex App status in case they want to contact you. Webex integration to Microsoft Outlook is part of Webex Productivity Tools. Define the required Webex and Twilio tokens (Note lines 10 and 11. Jabber was very consistent in showing a users presence as "In a Meeting" for any Outlook calendar event that showed the user as Busy. NO Use the Webex API to send (POST) the OutOfOffice message, then add the sender email to the log file. # 'Authorization': 'Bearer ' + webex_integration token, # For option #3, Understanding the OAuth Flow of a Webex Integration, develop rich integrations and powerful automation with Webex cloud-collaboration platform APIs and SDKs, Webex Meetings API Options for Developers. For a demo/PoC purpose, use the personal access token. Go to Mail section. But what about the Webex API tokens limitation? PROS: Simple to use (two tokens are needed, Bot token is permanent). Is strange that Cisco Webex is unable to get this information. When you set your automatic replies for out of office in Microsoft Outlook or your out of office or vacation reply in Google Calendar, see Out of office or vacation reply for Gmail for more information. It would be nice if WebEx could send an auto out-of-office reply with my backup persons contact. Step 1: Confirm that you have the productivity tool installed on your computer. You may change the regex to only search for your organization emails (e.g., r\w*@cisco.com\w* will find ONLY x@cisco.com emails). 1. It can also facilitate messaging and meeting organisation in one single application. Forward Webex messages from a specific person (i.e., the customer) to my mobile phone using Twilio integration. Go to Microsoft Outlook or Google Calendar to set your automatic replies. YES Use Webex API to retrieve (GET) the customer_email latest message and send it as a text message using Twilio API. The integration within the Office products are great for displaying the availability of the user, e.g. Important Note: Creating an appointment on your calendar and setting it to show you as Out of Office (OOO) does not set the Out of Office status in Webex Teams. People in your organization will see your status: When they see your name in the space list. Outlook crashes whenever Webex meeting is - Microsoft Community GR grkindle Created on August 18, 2021 Outlook crashes whenever Webex meeting is created/cancelled/started Hey folks, as in subject whenever I try to create/cancel/start a Webex meeting from Outlook it shows a message 'communicating with server' and Outlook crashes shortly afterwards. Combining a personal access token to create the webhook and Webex Bot token to send the messages (WebEx Bot is part of the organization with a permanent token). [A-Z|a-z]{2,}\b', "** Webex OutOfOffice Auto Reply **\n\nThank you for your message. when writing an email message. The Webex app shows the 'Out of Office' status even though the Automatic Replies (Out of Office) setting in Microsoft Outlook has been changed to reflect 'Do send automatic replies'. 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