SteveGB, User profile for user: Im not sure if Im more upset or more concerned that also Apple is going along the poor design and worse implementation path Problem loading content on Apple TV app, User profile for user: So it's either the Arrow episode or the TV, or both. Instead, try out the following solutions. Did you get anywhere on this issue? Apr 5, 2017 12:40 PM in response to RJG1999. You can also watch Apple TV+ on streaming platforms, popular smart TVs, and AirPlay-enabled TVs with the Apple TV app or watch online at tv.apple.com. Apple may provide or recommend responses as a possible solution based on the information iCloud/iTunes Backend. It's the ultimate way to watch TV. The issue appeared within the last couple weeks. Popular streaming services and cable TV providers. Anyone else having these issues.. calling apple support was a Dead End as well. I went to the Apple TV, loaded the Computers app > Movies, and saw the test named movie. Apr 9, 2020 2:57 AM in response to Joseph_S. Any ideas for a fix? The movies are purchased downloads. Thanks for the update. Some posts are seeing the movie wont load due to the seven channels of audio. apple tv app problem loading content When an unknown printer took a galley of type and scrambled it to make a type specimen book. Apr 13, 2017 3:18 PM in response to Kelgarr, I can even purchase old episodes but cant watch anybof the new ones ore watch any of the my season passes new episodes but I can watch the old ones, must be a glitch or something with new episodes, and I also restart ireset etc etc nothing works, User profile for user: I just updated to the newest update. This apple tv is unable to delete or download apps and just has a pre determined list. In starts with iPad OS 13.4 or 13.4.1 on iPad Pro 12.9 2018. It is because all the content is fetched from the Internet and not having an active Internet connection means a non-functional app. Its happening the same thing to any new episode is not available not even thru airplay does this is happening just with old apple tvs? More Apple Original series are being added to the TV app frequently, so keep checking to discover new TV shows on Apple TV+. Apple TV Connected to Wrong Base Station. Step 1: Press and hold the 'Menu' button to return to the Apple TV main menu. I am going to assume that maybe an update to Catalina on my iMac changed something in the File path / directory structure or File location in preferences as I have not made any adjustments there in years. Were experiencing the same issues with downloaded content. If you are using a non-standard DNS, then specific apps may fail to connect to certain internet servers. Also I have found these home movies will play if you use Bluetooth. theeaglesfan005, User profile for user: In order to use Crunchyroll on Apple TV, you must first download the application on your iOS device. I think that Apple have been playing around with their software and . 1-800-MY-APPLE, or, Sales and robertoepi, call Those of you who are fans of anime are probably wondering whether Crunchyroll is available for Apple TV. Apple may provide or recommend responses as a possible solution based on the information The rest say "There was a problem loading this content". Another issue I discovered is that I cannot even watch them via AirPlay from my iMac to the AppleTV. You can experience various contents such as characters, music, videos, and fortunes at various places such as events, stamp rallies, pamphlets and produ I can play them on my phone or Mac, but it's a no go for last week's shows and I even went so far as a complete factory restore. Start by browsing in the Apple TV+ tab on the Apple TV app or here on tv.apple.com.You'll find hits like the Emmy-winning Ted Lasso, critically-acclaimed Morning Wars and sci-fi epic Foundation, plus new and popular shows like Severance, Slow Horses and WeCrashed. To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K video Apple TV app quit playing content. Home Sharing a purchased movie (or even a ripped DVD) from the TV app on my MacBook Pro to my iPad, I get "There's a problem loading this content." You can release the button when the device lights up. The premium channels you want. The Apple TV is set to automatically update so will be on the latest OS. Apple Footer. Make sure to set DNS to Automatic on your Apple TV, and use the default DNS from your ISP on your router. Step 1: Go to the home screen and choose the "Settings" option; Step 2: Then click on the "Video and Audio" category. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the . AND I see this "There's a problem loading this content", Apr 9, 2020 4:40 PM in response to sdean5a. Apple Original series and films from Apple TV+. ask a new question. When you find a COCOAR-compatible marker, move the camera and hold it over! I appreciate the folks that give their time to helping others. This will solve the issue. sdean5a, User profile for user: Step 3: Next, pick the "Audio Format" and click on "Change Format". You can't download 4K video content to any device. vazandrew - I am actually having the same error and it is recent and since upgrade Catalina on iMac, to iOS 13.3.1 on iPhone X, and tvOS 13.4 on Apple TV 4th Gen. The problem is that Apple TV relies on an active Internet connection. However, you should wait a while before checking whether the issue is resolved. COCOAR is an app that allows you to experience a mysterious experience. Apr 13, 2017 1:20 PM in response to Smith0515. Enter your Apple ID and password to purchase a subscription to the channel. 2 3,299 00 . Similar reports have come from select users on previous OS versions, and when proper investigation was done the issue within their setup was found and the issue rectified. This may not be the problem for everybody else who encounters the issue but it would be a good thing to add to your diagnostic process. I have downloaded 10 movies on to my Iphone 11. and half of the movies cannot be displayed it says "There's a problem loading this content". The application itself can be found on the Apple and Android app stores. The movies are they home movies or from somewhere else.please be a bit more specific. When loading crunchyroll everything goes good until you start the show. I loaded that movies to the iPhone 7 with iOS 13.4.1 - and it works good. Reports a problem is an option at the bottom of the list. Source: Always showing as download pending. any proposed solutions on the community forums. IPv6 Configuration. Find the movie or TV show that you want to redownload, then tap it. If you're using an Apple device, restart it. KonKrypton, User profile for user: Also, this app will allow a dealer to load their contact information and a logo on to a MicroSD card and. May 11, 2020 12:25 PM in response to sdean5a. Does anyone else have these issues, i've tried rebooting , force quiting the APP , even erasing all content and starting from new. Step 2: Also, with the help of a USB-C cable, connect your PC and ATV. I am having the same problem and am getting no help from apple support on chat and phone. Reset the TV app's warnings, cache and clear your play history. Congested Internet Connection. If you hold down the Menu button and the down arrow on the remote for 10 sec until the LED on the front of the Apple TV begins to flash. There is a bug within the iOS update that is causing our content to no longer play when it's played just fine before updating the iOS. Smith0515, User profile for user: All postings and use of the content on this site are subject to the. It's not the episodeI have season passes to NCIS, NCIS: Los Angelos, NCIS: New Orleans, Law and Order:SVU and MTV's The Challenge. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of I have iMac 5K 27" 2017 running Catalina 10.15.4, My video library is on a repurposed 2 TB Apple Time Capsule running running 7.8.1 that I am using as a home media server (for several years). Does ITVX cater for any disabilities? You can do this by going to Settings > System > Restart, or by holding the Menu and TV button until the light on the front of the Apple TV begins blinking rapidly. Start by browsing in the Apple TV+ tab on the Apple TV app or here on tv.apple.com.You'll find hits like the Emmy-winning Ted Lasso, critically-acclaimed The Morning Show, and sci-fi epic Foundation, plus new and popular shows like Severance, Slow Horses, and WeCrashed. I did a restore or reset, whichever is the less drastic. Looks like no ones replied in a while. Videos with 2-ch AAC playing ok. This link couldn't be less useful if it was just blank. A forum where Apple customers help each other with their products. Share Improve this answer Follow edited May 2, 2012 at 20:49 How to Fix tutorial Show more Show. May 11, 2020 10:35 AM in response to rrive1. Any thoughts? Apr 11, 2017 1:00 PM in response to KonKrypton, This is also happening for me! I guess its a fairly "first world problem", but a bit irritating none the less! However, in September, Apple launch tvOS 13 and effectively broke two key components of the Up Next feature. Only background. Select your Apple TV app, and hit the Uninstall button. If the Apple TV app does not connect to the servers on your device, you will not be able to view any content as it will have problem loading content. I was able to get the episode to play on my Mac and on my iPhone. Apr 11, 2017 12:09 PM in response to KonKrypton. Thanks in advance! Launch the Settings app on your Apple TV. Apple as admitted this is a software issue on the first gen Apple TV 4K and has been fixed on the 2nd version of the Apple TV 4K, yet they have said nothing if they will try and fix it in an update. There is another thread at another website with numerous other people having the same issue appears. After doing so, I wasn't able to watch iTunes purchases or video on HBO now, however Netflix was still working. Tap or click the download button to try downloading the movie or TV show instead. Agreed - not a network problem. Jun 29, 2020 9:40 PM in response to rrive1. Apple tv 2 apple tv 3 apple tv 4. Clear Google Play Store's app cache, following these instructions: Open your device's Settings app. Apr 5, 2017 10:08 AM in response to RJG1999. thegolddon. using system settings On your Apple TV, click on Settings > System click on restart Check for Apple TV Software Updates If you are still using an older software version of Apple TV, you might face an error loading content. Keep us up to date! but I wateched the movies in itune from my computer, all played fine. If this continues, check your internet connection." Everything is updated and current. bernard@lanecove, User profile for user: You can download HDR content only to certain iPhone, iPad, and iPod touch models. But it's not that simple. riseoftherobots, User profile for user: Apr 18, 2020 11:23 AM in response to vazandrew. I clicked the "Reset" button, said NO I did not want to copy the source files over to my iMac (1.5 TB of video). First, it made it impossible to select which app you watch which content in. Unplug your Fire TV Stick, wait for 30 seconds, and plug it back in. Check if you are connected to a working internet connection in your device. If it does, repeat for other content in your library essentially re-training where the TV app knows your content is stored. To start the conversation again, simply . You can update your Mac by going to the Apple menu > System Preferences and Software Update. It is common for some problems to be reported throughout the day. Apple Footer. provided; every potential issue may involve several factors not detailed in the conversations I tried to watch the movie again and now I'm getting the error "There's a problem loading this content," like everyone else has said who's replied on this thread. It stays loading and it does not start playing the 4K mkv file. Hi - are you able to play other content? Thank you for contacting Apple Support Communities. I have downloaded, say, 10 films/home videos and only 50% work. Sep 24, 2019 2:18 PM in response to Lordgaben. I went back to the Apple TV and selected several movies from the displayed library and they all played properly. There's a bunch of us that think there's some weirdness going on with purchases released last week and mismatch with second generation ATVs. If there were a bug in the software then it would be easy to replicate, this thread would have received numerous responses and the forum would also be consistently full of reports. Seems Apple released new functionality without fully vetting it, again. Apr 9, 2020 4:14 PM in response to rrive1. On the Mac, I also get a message that "This content may be damaged." Tap Storage > Clear Cache. Step 2: Open the App Store. iPhone XS Max, Live Outage and Reported Problems Map Most reported problems 75% Video Streaming omissions and conduct of any third parties in connection with or related to your use of the site. Apr 11, 2017 9:00 PM in response to KonKrypton. I can't get Archer, The Magicians and the Expance to currently play. Apr 9, 2020 4:42 PM in response to rkaufmann87. any proposed solutions on the community forums. If that doesn't work, unplug both ends of the HDMI cable detach it from your Apple TV and television (or whatever home theater device it's connected to). I have refreshed the Home Sharing settings on Apple TV. Is Crunchyroll Available For Apple TV? For Apple Remote: Press and hold the Menu and Down buttons. 1-800-MY-APPLE, or, Sales and Downdetector only reports an incident when the number of problem reports is significantly higher . The other apps on the AppleTV have no problems. Uninstalled and reset everything. Pick the best format available and hope that the Netflix not working issue is solved. Spent the majority of yesterday trying to troubleshoot this issue and no success. Securely reattach it or, preferably,. Launch Apple TV again, and check if you can stream video content. 4. The error message I keep getting is theres a problem loading this content. If I force 2-channel only, I get all of the audio. I am using a Synology NAS DS918+ that has 4K transcoding capabilities for 4K. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the . Find a channel, then open it. In this video you will see how to fix this problem when it happens in any user account. Accounts opened before 12/1/22 or after 12/25/22 do not qualify. This has been happening to me several times a week and doing this seems to fix the issue. The error message I keep getting is "there's a problem loading this content". I have tried for 2 days to play an episode of Arrow on my 2nd Gen TV. provided; every potential issue may involve several factors not detailed in the conversations Hopefully someone else will reply from the community with some ideas. I've updated to the lasted firmware etc, but still happens. All my other apps work fine but when I open the DTVS and go to a channel I get a blank screen with "looks like we are having trouble Loading content, please try again later." This only occurs in my Firestick application, not in Apple TV. only. I personally own 2 apples TVs amounting to over 500$ spent and both have this issue the last year for me. The HLS/Home Sharing problem is likely related. There's a Problem Loading this Content error on Apple TV, iPhone & iPad when Playing Movie in iOS 13 - YouTube 0:00 / 7:08 There's a Problem Loading this Content error on Apple TV,. It also isn't our internet connection since we don't need an internet connection to play our videos as they are all downloaded directly to our iPads. All postings and use of the content on this site are subject to the. Apr 30, 2020 7:57 PM in response to theeaglesfan005, https://www.youtube.com/watch?v=xpw2H9nH3gU. Littlesammyp, User profile for user: I use FF-Works to correct (a GUI for FFmpeg). To start the conversation again, simply Judging by the other comments, this is an issue with iOS. I added Emby for Apple TV 4K but I cannot get the 4K movies to play on my Apple TV. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Apr 16, 2020 12:09 PM in response to rrive1, I'm having this issue as well but for "home videos".. aka non iTunes purchased movies, Apr 16, 2020 1:34 PM in response to rrive1. Whenever I try to play one that is owned by my parent accounts but not by me it spits an error at me that says Theres a problem loading this content. It's only been since this specific update that has caused the issue. Please try again later." The problem occurs with videos that have 6-ch AAC sound. Scroll down to Channels. Apple disclaims any and all liability for the acts, Take care to properly plug one end of the cable into the PC's USB port and the other end into the Apple TV's USB port. For some reason this issue only happens during one scene in the episode, if I skip ahead the episode plays fine. Select Settings > Video and Audio > Resolution . From this iMac, I can launch a movie and then select to have it play / display on 2 Apple TV's that I have, again connected via ethernet. Good thing it's only the audio and not the video only takes seconds per video file. Also just tested and this will play fine if using external audio (BT headphones, HomePod) but not when using the device speakers. Switch to DISH to enjoy the best value in TV with a 2-year price guarantee, award . Updating your Mac will also update the TV app. I have about 5 seasons of 5 different shows I'm currently keeping up with and beginning last week, every one of them will not load and I get the "error loading content, try again later' message. This is obviously an issue! I Have this same issue. Thank you for using the Apple Support Community. Solution 4: Reset Apple TV. iPhones account for about 50% of smartphone usage in the US, meaning the majority . Started around 4th or so. Yes, rebooting the Firestick seems to solve the problem, but that is unnecessarily inconvenient! Seems there might be a number of failure modes out there. I cannot do it from here as the international charge would be astronomical! This same Apple TV will play all Apple purchased content and content from all other installed applications (Netflix, CNNgo, CBS, etc.) The solution I've been successful with is to re-authorize the app on the MacBook, then restart the TV app, first on the MacBook and then on the ATV. If your issues persist after the above steps, continue on. Apr 7, 2020 10:21 AM in response to sdean5a. This happens every time I try to play a movie. The TV app on AppleTV says "Content unavailable. Jun 25, 2020 2:16 PM in response to emilio-lizardo. You can't download 4K video content to any device. Does the episode play on your Mac? When you release the two. All postings and use of the content on this site are subject to the. Just open the app, click or tap Apple TV+, and enjoy the shows and movies. Ever since iOS 13.4 then 13.4.1 I have had issues watching my movies on my iPhone via the Apple TV app. Refunds. User profile for user: Thousands of movies to buy or rent. the apple tv.. TV APP still does not load content, or display my up next Queue. Jun 25, 2020 2:53 PM in response to theeaglesfan005. 802.11ac wifi, solid 300-400Mbps throughput and all three devices are within 10' of each other. I have a family shared account on the Apple TV app, and I would like to watch some movies. Unplug your Apple TV for a minute or two. Posted on Apr 4, 2020 9:12 AM Reply I've tried rebooting the TV, resetting it, rebooting the Airport Express, rebooting the Mac. Need to take another crack but its such a time drain. To start the conversation again, simply I am having the same exact problem as KristenaT. omissions and conduct of any third parties in connection with or related to your use of the site. Downloaded the new iOS update 13.4.1 and then the problems started. The latter will match the Apple TV's video refresh rate to the original frame rate of content. Apple Footer. And can you watch any older content from prior to last week? This site contains user submitted content, comments and opinions and is for informational purposes It would definitely help if you could restart the internet router while the console is restarting. Josef-Konrad Radomski, User profile for user: Choose the Subscribe or Try It Free button. A forum where Apple customers help each other with their products. Apple TV App not working on LG TV - Fix it Now - YouTube 0:00 / 1:38 Apple TV App not working on LG TV - Fix it Now 11,532 views Aug 23, 2021 39 Dislike Share Save Studio 6060 59K. Apple TV sets the resolution automatically. Apple TV 4K, iOS 11.2.1 Work around but you will have to download the media player app. Let go of the buttons and the Apple TV will do a soft reboot. Apple TV plays on my iPad no problem. A forum where Apple customers help each other with their products. any proposed solutions on the community forums. Looks like no ones replied in a while. A backup solution for people to try, is to remove one movie from your library and add it back in and see if that works. Not sure if any of the above 'paints a picture' for you but would love any other troubleshooting steps you might consider. You also can use a video converter like MOVAVI works also but you need to buy pro version to remove watermark . If I have to, I'll do the other step and see what happens. RJG1999, User profile for user: This set up is also advisable if you're . 1) I copied a movie onto the desktop of my iMac - gave it a test name, and then added to my TV App as a new movie. This site contains user submitted content, comments and opinions and is for informational purposes They ALL load on my iMac but NONE will AirPlay to the AppleTV. Apple disclaims any and all liability for the acts, That is a very strange issue. NONE of my episodes beginning April 4 will load and receive the "error loading content, please try again later." Apple can you please provide some useful input on this subject? *****. Solution 1: Restart Apple TV. Same problem since iOS 13.4 and 13.4.1 and Catalina. Reinstall Apple TV. I have tried migrating to WiFi connection over Ethernet (no change). Confirm that the chosen resolution setting is appropriate for your television. User profile for user: Well there is nothing wrong with the connection. If it was a previously wathched show . Always, I get the message, "There was an error loading this content. Often, when you try to play a video on Apple TV, you will get the message: "There's a problem loading your content." You might think that you should turn off your device and try again. I only try to play my downloaded movies on my Iphone. . I've tried streaming it from the iTunes store, sending it from my iPad via AirPlay, and sending it from my Mac to the TV. Apple TV Buffering Problems. All of my content is on my phone. The problem isn't our MP4 videos. only. On your Apple TV: Go to Settings > General > Date and Time. Gas-Strut Monitor Arm for 24" to 35", Load 3-12 kg, Single Extension. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Open the Apple TV app. Wait for your Apple TV to restart. Then try to re-open the Google Play Store. When will this bug be addressed. Thanks for letting me know I'm not alone. just upload the video to WMMaker and export it for ipad , will take a while but works for me . Watch Apple TV+ on the Apple TV app, which is already on your favorite Apple devices. The following troubleshooting step will help you clear out your MAC address: Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. provided; every potential issue may involve several factors not detailed in the conversations To get a refund go into iTunes on you Mac or PC and then go to my account. The below article will discuss how to fix error loading content on Apple TV and help you find an appropriate solution for the unwanted problem. Supernrik, User profile for user: Jun 25, 2020 9:13 AM in response to rrive1. Apr 11, 2017 8:48 PM in response to Smith0515. Step 4: If an update is available, select 'Update'. If your Internet App has problems User reports 194 Jump To: Software Details Reviews Alternatives Contact Support Cancel/Delete Troubleshoot problems reported in the last 24 hours 24 hour clock Most reported problems Not working 77.3% Something else 40.7% Screen 7.7% Photo/Video 6.7% Reported Issues: 79 Comments By John Doh Dec 07 2022 4) I tried loading my home library on my iPhone X TV App and iPad Air and was now able to display and play all videos in my home library. User profile for user: Do those videos play fine on your other devices? KristenaT, User profile for user: Valid only on qualifying purchases in U.S. for new Apple Card customers who open an account and use it from 12/1/22 to 12/25/22 at Apple Store locations, apple.com, the Apple Store app, or by calling 1-800-MY-APPLE. What about the iPhone 11 Pro Max and iOS 13.4+ is no longer supported all of a sudden. Apple TV outages reported in the last 24 hours. provided; every potential issue may involve several factors not detailed in the conversations I am pretty confident that the issue is not networking hardware or permissions but software related. Ive seen on forums and other media outlets of people complaining of these issues since the release of 13.4 and yet nothing has been done to address it. rkaufmann87, User profile for user: A forum where Apple customers help each other with their products. Click on Restart, it's located all the way at the bottom of the menu. Re-install the Apple TV app Sign in to your Apple TV+ account From here, you can either proceed down the method of signing in with your Mobile Device (when prompted) or just with your username and password. When I clicked "play" it played properly. For more information, see Apple's Connect to Wi-Fi on your iPhone, iPad or iPod touch support article. omissions and conduct of any third parties in connection with or related to your use of the site. I've tried streaming it from the iTunes store, sending it from my iPad via AirPlay, and sending it from my Mac to the TV. 3. The other apps on the AppleTV have no problems. Forgot your Apple ID? There's a problem loading this content, check your internet connection." Well there is nothing wrong with the connection. It is a popular anime streaming service that offers content for free. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations To start the conversation again, simply Apple tv, how to fix. Please try again later." Always, I get the message, "There was an error loading this content. This needs looking at. For example, the router may not be working properly or there is a problem with your phone's network settings. ask a new question. If I pause the video and scroll left and right, the content is there it just WONT PLAY. "There is a problem loading content." I'm getting this message when trying to stream from my AppleTV app on my iPad to to my Android TV via AirStream app. emilio-lizardo, User profile for user: You can also try updating your Apple TV's operating system. iOS 13. Ask an Expert. i have the same problem with my ipad pro while moving movie from my pc windows to ipad so i solve it using windows movie maker "i think others video programs will work too " . If you can't stream or watch movies or TV shows from the Apple TV app, iTunes Store, or third-party apps. Apr 5, 2017 11:24 AM in response to KonKrypton. The first tech said that "the engineers are working on the problem," as if they know that the problem is on their end. Thanks for trying to help. The former will match the Apple TV's output to the original dynamic range of a movie or show being watched. Appel have always been quick to give a refund if there is a problem. Here you can report that your rental didn't load. Very weird. Then, go to Manage Installed Applications. This happened only after updating to ios13.4. How do we get this escalated for Apple to fix it? I have the same problem. It seems to be fixed in the latest iOS 13.6 (17G5045c) Public beta. The episode in question plays on my Mac but won't on the TV. Urquhart1244, call 1 It's all on the expertly curated Apple TV app, and it's everywhere on your favorite Apple devices, streaming platforms, smart TVs, gaming consoles, and more. I'm trying to play videos converted on my computer to .m4v or .mp4 last 5 years. That might be the issue you're seeing, but I've been seeing that message primarily with movies I've purchased via the TV app. Next, tap Clear data. Click on General. There's a problem loading this content in Iphone11 Apple TV app I have downloaded 10 movies on to my Iphone 11 and half of the movies cannot be displayed it says "There's a problem loading this content", but I wateched the movies in itune from my computer, all played fine. Joseph_S. You can only download HDR content to certain iPhone, iPad and iPod touch models. "How to redownload movies and TV shows on an iPhone, iPad, or iPod touch, Redownload apps, music, movies, TV shows, and books, Apr 9, 2020 6:19 PM in response to sdean5a. Refunds. We tried logging out of iCloud/iTunes and back in. all the movies in mp4 format. Learn more What does it cost? any help? To perform an update on the Disney Plus app, follow the steps below. SO Now I know that content will play from a networked device too but for some reason the TV App on my iMac is thinking the source content is in a different location. 3) Opened the TV App on iMac and went to Preferences > Files. Or open System Preferences, then choose Date & Time. Watch Apple TV channels in the Apple TV app Open the Apple TV app. At the top of the screen, tap Movies or tap TV Shows. Apple TV error loading content I have tried for 2 days to play an episode of Arrow on my 2nd Gen TV. Audio problems on AppleTV only. Scroll down and tap Google Play Store. I wondered if anyone else was having problems. On my iMac, I can load and play both purchased Apple content and Home Library video content. ask a new question. I want this fixed and if I take a refund, I'm admitting defeat. I went to the Apple TV again, saw it as a Recently added movie and hit play. it worked. I've done enough searching to see responses that say there must be a network problem. Unplug, and then firmly reconnect each end of the HDMI cable connecting your television and Apple TV device. User profile for user: Then recent purchases. If there is an update available, click the Update Now button. Download an Internet speed test app from the Apple App Store and test your connection speed (or test your download speed on a computer connected to the same network as your Apple TV. 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