To determine the authenticity of the application, visit Adobes official website and enter the product/serial code. On the right-panel, click on the Delete option under the Selected item. So if you received your copy from a third-party website, chances are, it is pirated. http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html, http://helpx.adobe.com/x-productkb/global/service-ccm.html. When you fire a purchase event, Adobe checks the following: Copyright 2022 Adobe. If the Adobe application is genuine, users can try deleting the two likely culprit services, Adobe Genuine Software Integrity service, and Adobe Updater Startup Utility service, along with their executable files. https://helpx.adobe.com/contact/support.html, https://helpx.adobe.com/contact/phone.html. This value is useful for organizations that want to collect data around the revenue that their site generates. Another way is to check the source from which the installation file was downloaded. from the ensuing options menu. Can I Use My Xfinity Mobile SIM Card on Any Phone? Under Actions, click an existing Adobe Analytics - Set Variables action or click the '+' icon. Is Babbel or Duolingo Better for Learning a Language? Execute the sc delete AAMUpdater command. pMqk Ultimately, if the Genuine Integrity service and the Updater Utility arent at fault, then it must be the application itself. Pete is a Senior staff writer at TechCult. Firstly, users will need to ensure that the installed application is indeed genuine and they are not using a pirated copy of it. In the confirmation dialog box, selectContinue. View your bookmarks after completing your profile. I started it. Also Read: Fix Cant Print PDF Files from Adobe Reader. The purchase event is a string that is set as part of the events variable. Hopefully, the software not genuine error wont appear anymore. As mentioned earlier, we should also be deleting the AAMUpdater task from Task Scheduler. Finally, if nothing works, users will need to re-install the faulty Adobe application altogether. Try the following solutions in the specified orderuntil the issue is fixed. In case you are still facing the issue, do the following: Quit Acrobat/Acrobat Reader application if it's already running. Hope that the Adobe can fix the 2019 one asap. Post questions and get answers from experts. Yes, currently in the Device Manager, under Display adapters, the NVIDIA device is not seen at all. To fix it, simply delete the service files and also remove them from the Task Scheduler application. Perhaps Adobe can find the confli. 2. El mejor nmero de telfono Adobe Systems con herramientas para omitir la espera en espera, el tiempo de espera actual, herramientas para programar un tiempo para hablar con un Adobe Systems representante, recordatorios cuando se abre el centro de llamadas, consejos y accesos directos de otros . If you've more than one Adobe account, check that you're signed in to your account with the correct email address. All Rights Reserved. Under Actions, click an existing Adobe Analytics - Set Variables action or click the + icon. If your payment method isnt current, update your credit card information in and selectSave. Analytics variables, functions, and methods, Take charge of an existing Adobe Analytics implementation, Implement Analytics using Experience Platform Edge, Implement Analytics using the Adobe Analytics extension, Map tag data elements to Analytics variables, Implement Analytics using hardcoded image requests, Implement Analytics on Digital Assistants, Implement Analytics on Facebook Instant Articles, Track across different implementation types, Focused Review (after each website release), Adobe Experience Platform Data Collection, The Units metric increments by the number of products in the, The Revenue metric increases by the sum of price parameters in the. or leave the Explorer window open in the background. Until it is processed, the apps continue to show the options for a free membership. error. To put an end to the piracy of their programs, Adobe includes the Adobe Genuine Software Integrity service within its applications like Adobe Indesign like Adobe Indesign. Philips Ultra Wide-Color technology with 124% sRGB & 93% NTSC color gamut coverage. Try these methods and check. 2. 2, I can not update the javascript for compatibility on multiple PCs, so I exclude this collection from the planned installation. Am also using Lightroom full version. Your email address will not be published. Click on the Programs and Features item. In this article, we have explained multiple methods to resolve the Adobe software you are using is not genuine error and to get you back to creating a masterpiece. Once found, double-click on it. 3. Your email address will not be published. any chance of know when the issue could be fixed for users in Hong Kong? I checked the Task Manager, no Dell programs are active. If the website reports the serial code to be invalid, immediately uninstall the application as it is not genuine. Previously I saw it greyed out when I used the view option to show hidden devices. not really helpful. Open the Creative Cloud desktop app. FIX: Remove Catalina OS and restored Majove OS. b. Click the Tools button, and then click Internet Options. Delete the AdobeGCIClient folder opened in step 4 (You can also rename the folder instead of deleting it altogether). You may need to wait a little longer if you completed your purchase within the past hour. For example, s.products="Womens;Socks;5;22.50". check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step). Again launch Command Prompt window as an Administrator. 1. On a PC collection with a phenomenon . Open Internet Explorer. The Creative Cloud apps and services associated with your account are deactivated on the computer. Note: It can take up to one hour for your purchase to process. Head down the mentioned path, select the folder, and press the delete key. Genuine copies of Adobe programs are only available on their. this issue seems to be affecting users in Hong Kong according to the information from technical supports. adobe creative cloud . The above solution should have resolved the Not genuine error for most users although if it didnt work for you, try deleting the service and the folder using an elevated Command Prompt window with administrative privileges. Have a similar issue? Choose the appropriate option and click on, 6. As obvious, the service checks for any new available software updates, downloads and installs them automatically. 3. Depending on your version of the Creative Cloud desktop app, do one of the following: Select the three vertical dots icon in the upper-right corner of the app. Method 1: Terminate the Adobe Genuine Software Integrity Service, Method 2: Delete Adobe Genuine Software Integrity Process and the AdobeGCIClient folder, Fix Cant Print PDF Files from Adobe Reader, How to Unblock Adobe Flash Player in Google Chrome, How to Disable Adobe AcroTray.exe at Startup, Fix USB OTG Not Working On Android Devices. 4. The only workaround now is to remove the installed copy and replace it with a new, bug-free version. the computer and check if the issue continues to prevail. Until it is processed, the apps continue to show the options for a free membership. 1. To uninstall the Adobe program: 1. 6. The most popular Adobe applications include Photoshop for photo editing and manipulation, Premiere Pro for editing videos, Illustrator to create vector graphics, Adobe Flash, etc. I have paid for the plan a week ago but I am still not able to use any of the applications. If the solutions above are not working, try the steps inResolve connection errors. Note:If you've more than one Adobe account, check that you're signed in to your account with the correct email address. The service periodically checks the validity of the installed Adobe application and if evidence regarding piracy, tampering with program files, illegal license/serial code is detected, the Adobe Software you are using is not genuine message is pushed to the user and the company is informed about counterfeit copy underuse. 1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: 4. if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat'. Confirm any pop-ups that may arrive. Download the AcrobatNGLEnableTool.zip file - click Get File. Locate the Events section, and set the events dropdown to purchase. 1. If your plan has expired, or if there is a payment issue with your account, you see an error message. Learn how to stop error messages indicating that youre still in trial mode (or that your trial has expired) even though youve already purchased a Creative Cloud subscription. This issue has now been resolved. Adobes wide range of multimedia and creativity applications has been the primary choice of the majority for the past several years. I have paid for the plan a week ago but I am still not able to use any of the applications. process (If the processes are sorted alphabetically, the required process will be the very first one under Background Processes). I am able to successfully install the drivers from the device driver page for my laptop model. Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. From the extracted folder, launch the Limited Access Repair tool in Admin mode. Your new payment method will take effect in the next billing cycle. Go to the Rules tab, then click the desired rule (or create a rule). This is a public forum, you need the link to Adobe support, not other usersBe sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html-click the chat icon at the bottom right of the page to open a chat session-the chat icon looks like '3 dots inside a circle' at the lower right-type AGENT into the chat window to c, This is a public forum, you need the link to Adobe support, not other usersBe sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html-click the chat icon at the bottom right of the page to open a chat session-the chat icon looks like '3 dots inside a circle' at the lower right-type AGENT into the chat window to connect directly to a person rather than the AIDo be aware that Adobe's staffing is impacted by the virus, so wait times are long.Also: beware of answering anyone who sends you a private message-click for more information about scammers https://tinyurl.com/10791730. Another way is to check the source from which the installation file was downloaded. . 3. error. I downloaded Adobe Acrobat DC for my XPS 8910. Similar to any paid application, Adobes programs are also ripped off and used illegally around the globe. Locate the Events section, and set the events dropdown to purchase. Press "Windows + C" to open the charms bar, click on settings and then on "change PC settings". {"crumbs":[{"url":"/phone-number","label":"Phone Numbers"},{"url":"https://gethuman.com/phone-number/Adobe-Systems","label":"Adobe Systems"},{"url":"https://gethuman . 3, I will make a PC collection with the current Javascript. 5. If you arent using the latest version of your Creative Cloud app, you see an update prompt next to its name. This means that although PIN-less Debit payment transaction will be processed like a PIN-debit transaction, you don't need to enter your Personal Identification Number (PIN). 1, I have a collection of PCs where Java is installed. 1. 1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', /t5/download-install-discussions/it-keeps-showing-that-my-purchase-wasn-t-detected/m-p/10227560#M99741, /t5/download-install-discussions/it-keeps-showing-that-my-purchase-wasn-t-detected/m-p/10227561#M99743, /t5/download-install-discussions/it-keeps-showing-that-my-purchase-wasn-t-detected/m-p/10227562#M99744, /t5/download-install-discussions/it-keeps-showing-that-my-purchase-wasn-t-detected/m-p/10227563#M99745, /t5/download-install-discussions/it-keeps-showing-that-my-purchase-wasn-t-detected/m-p/10227564#M99746, /t5/download-install-discussions/it-keeps-showing-that-my-purchase-wasn-t-detected/m-p/10227565#M99747, /t5/download-install-discussions/it-keeps-showing-that-my-purchase-wasn-t-detected/m-p/10227566#M99748, /t5/download-install-discussions/it-keeps-showing-that-my-purchase-wasn-t-detected/m-p/10227567#M99749, /t5/download-install-discussions/it-keeps-showing-that-my-purchase-wasn-t-detected/m-p/10227568#M99750. Use the custom code editor following AppMeasurement syntax for these variables. 2. The above solution should have resolved the. See For Custom plans, some Creative Cloud for enterprise apps revert to trial or show trial expired for details. Until it is processed, the apps continue to show the options for a free membership. Expand the Active Tasks list and locate the AdobeAAMUpdater task. I got the busy wheel for a second. My CC app works now and shows install instead of buy now / try, am installing the apps. The most popular Adobe applications include Photoshop for photo editing and manipulation, Premiere Pro for editing videos, Illustrator to create vector graphics, Adobe Flash, etc. I tried both drivers that were listed. Also, always purchase the official versions of the applications to support the developers and reap all the (security and feature) benefits without having to worry about fraud that can be carried out through pirated software copies. Once the uninstallation process is complete, launch your preferred web browser and visit https://www.adobe.com/in/. As of 2017, there were more than 12 million active Adobe Creative Cloud subscriptions. As criminals invent more novel ways to infiltrate infrastructure and systems to steal customer and company information, we work hard to reduce fraud at all points in our product and purchase lifecycle. So those were a few ways users can implement to resolve the Adobe software you are using is not genuine error. Close the Store app completely (swipe down from the top) b. We're proactive about fraud prevention. error for most users although if it didnt work for you, try deleting the service and the folder using an elevated Command Prompt window with administrative privileges. The Adobe suite contains more than 50 applications and has proven to be a one-stop solution for all creative minds with availability on both, macOS and Windows (a few of them are also available on mobile platforms), along with effortless integration between all the programs in the family. What are Best Instagram Birthday Story Ideas? Philips E-Line 27" LED monitor with Full HD 1920x1080 and IPS panel for wide-viewing angles and full colors. Windows: Right-click on the tool and choose Run as Administrator. It is heavily dependent on the products and purchaseID variables. To fix it, simply delete the service files and also remove them from the Task Scheduler application. Set the Extension dropdown to Adobe Analytics, and the Action Type to Set Variables. Copyright 2022 Adobe. What To Do If WiFi Works But Not Ethernet on Windows 10. To determine the authenticity of the application, visit Adobes official website and enter the product/serial code. Contact the reseller for more info. Sign in athttps://account.adobe.com/plans. You may need to wait a little longer if you completed your purchase within the past hour. c. Click on Accounts, It will show your Microsoft account there. 6. Does the temporary purchase ID match any of the last five stored temporary purchase IDs? To solve this issue, try removing Adobe-relatedentriesfrom thehostsfile. This method ensures the complete removal of the Adobe Genuine Software Integrity process. Double-click the downloaded file to extract its contents. The folder is located at C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient. Press the alt + tab keys to switch back to the Task Manager window, select the process, and click on the End task button at the bottom-right corner. To put an end to the piracy of their programs, Adobe includes the Adobe Genuine Software Integrity service within its applications like, In this article, we have explained multiple methods to resolve the , 4 Ways to Fix Adobe Software You Are Using Is Not Genuine Error, The Adobe software you are using is not genuine error is an easy one to fix. Also, always purchase the official versions of the applications to support the developers and reap all the (security and feature) benefits without having to worry about fraud that can be carried out through pirated software copies. You can remove the Adobe-relatedentriesfrom thehostsfile in two ways: Automatically repair the hosts file using the Limited Access Repair tool:Repair thehostsfile using theLimited Access Repair tool. (Select theicon in your Windows taskbar or the macOS menu bar.). opened in step 4 (You can also rename the folder instead of deleting it altogether). View your awards after completing your profile. The status and progress of the user account creation process are displayed on the Bulk Operations Results page. Follow the steps to disable proxy: a. Adobe's wide range of multimedia and creativity applications has been the primary choice of the majority for the past several years. Apart from the counterfeit users, the error has also been encountered by many with the official copy of an Adobe program. You can take this a step forward and also delete the folder containing the executable file of the Genuine Software Integrity process. All rights reserved. Make sure that your implementation passes the total revenue for the quantity listed. The problem: I purchased InDesign but it keeps saying "Your purchase wasn't detected" The folder is located at , Along with the Genuine Software Integrity service, an update service known as . To delete the service, carefully type sc delete AGSService and press enter to execute. they should use 2018 apps and/or wait for an adobe fix. This could be because of an incorrectly configured operating system hosts file (operating system hosts files maphost namesto IP addresses). The negative impact of fraud on our customers and on Adobe is significant. 9 Ways to Fix Something Went Wrong Spotify Error on Windows 10. for instance, Lightroom Classic CC, which version is supposed to work(2018 equivalence), it only has CC (2015) 6.0, and the rest are 7.x. Restart the computer and check if the issue continues to prevail. . If the website reports the serial code to be invalid, immediately uninstall the application as it is not genuine. Choose the appropriate option and click on Uninstall. Is Detroit: Become Human Available on Xbox? Locate the faulty/pirated Adobe program, 5. The purchase event is a value in the events variable. Contact the reseller for more info. A corrupt/broken AAMUpdater service can prompt the Not genuine error. When you set a purchase event, it affects the following metrics: Revenue is not multiplied by the quantity field. Improper installation, corrupt system/service files, issues with Adobe updater files, etc. Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Confirm any pop-ups that may arrive. After 6 hours, nothing no windows. You can also use the hotkey combination. Right-click on the taskbar and select Task Manager from the ensuing options menu. Open any Creative Cloud app included in your membership, such as Photoshop or Illustrator. As mentioned earlier, Adobe programs include the Genuine Software Integrity service which regularly checks the authenticity of the programs. On the Processes tab, locate the Adobe Genuine Software Integrity process (If the processes are sorted alphabetically, the required process will be the very first one under Background Processes). Download the installation files for the programs you need and follow the on-screen instructions to install them. You can cancel the processing of the User account creation at any time. He has a decade of experience writing how-tos, features, and technology guides on the internet. Reset the hosts file manually:If the issue is not fixed even after you run the Limited Access Repair tool,reset the hosts file manually. Another pop-up inquiring if you would like to keep the application preferences/settings or remove them as well will appear. If you are a teams or enterprise user, seeresolve trial and license expired errors for teams & enterprise users. d. See if there is a "verify" link below your account. You can also use the hotkey combination Ctrl + Shift + Esc to open the application. Let us know if there are any more solutions we missed out on and which one worked for you. Click on Yes in the User Account Control pop-up that arrives. how to get rid of this pop up? 3. What should I do? meanwhile, what is the list of 2018 apps exactly? 4. If the previous solutions do not work, your computer could have trouble connecting to Adobe's activation servers. Another pop-up inquiring if you would like to keep the application preferences/settings or remove them as well will appear. With this method, you do not have to manually edit thehostsfile -- the tool automatically repairs the file. Simply search for Task Scheduler in the Start Menu and hit enter to open. Note:It can take up to one hour for your purchase to process. All rights reserved. How to download and use the Limited Access Repair tool. It keeps showing that my purchase wasn't detected. If so, click on it and go through the 2 step verification . This issue has been lasting for a month already. Type Control or Control Panel press enter to open the application. SelectUpdate. previous versions are revealed in the apps tab by clicking the arrow abutting the open/install button after clicking preferences>cc>tick show older apps. Terminating all instances of the said service from the Task Manager will allow you to bypass the checkups and run the Adobe application without encountering the error. I am seeing some apps are working but some are not. As mentioned earlier, we should also be deleting the AAMUpdater task from Task Scheduler. The Adobe software you are using is not genuine error is an easy one to fix. . See how we're doing it and we can help you too. AMD FreeSync technology provides fluid, artifact-free gaming performance with support up to 75Hz refresh rate. This method ensures the complete removal of the Adobe Genuine Software Integrity process. option under the Selected item. Then choose Check for App Updates from the menu. Adobe Bridge works on iMac on full screen mode but does not work on **** MacBook. If you have a Named User (Subscription) License, launch Acrobat and sign in with your Adobe ID to activate your subscription. Simply search for. Download the installation files for the programs you need and follow the on-screen instructions to install them. Dedicated community for Japanese speakers, /t5/account-payment-plan-discussions/i-ve-made-my-purchase-but-it-wasn-t-detected/td-p/11466414, /t5/account-payment-plan-discussions/i-ve-made-my-purchase-but-it-wasn-t-detected/m-p/11466813#M9247. It can take up to one hour for your purchase to process. Either note down the folder path (For most users- C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient) or leave the Explorer window open in the background. Selecting a region changes the language and/or content on Adobe.com. Let us know if there are any more solutions we missed out on and which one worked for you. I am really not sure when it is going to be fixed. In the following pop-up, click on Yes to confirm your action. The Add users by CSV feature available on the Users page allows an administrator to create multiple user accounts in the Admin console using a CSV file. For Adobe ID users, additional applications are still available in trial mode. For example, s.products="Womens;Socks;5;4.50" does not pass $22.50 into revenue; it passes $4.50. Type Command Prompt in the Search bar and select Run As Administrator from the right panel. 5. I have restored Windows 10 onto another drive. macOS: Double-click the tool and enter the admin credentials to continue. To fix the payment issue, selectEdit billing and payment. Set the Extension dropdown to Adobe Analytics, and the Action Type to Set Variables. 4. Delete the UWA folder. 3. 2. The purchase event is mapped for Adobe Analytics under several XDM fields: Other dependent variables like products and purchaseID do not have dedicated fields in the Analytics extension within Adobe Experience Platform Data Collection. The number would be much higher if it wasnt for application piracy. hong kong users are seeing an adobe-side problem. What should I do? resolve trial and license expired errors for teams & enterprise users, Creative Cloud products launch in trial mode on non-English operating systems | Creative Cloud, Resolve trial and license expired errors for teams & enterprise users, Southeast Asia (Includes Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam) - English, - . Thanks, I can use the full 2018 version of premiere pro. If you are using a proxy connection, then try disabling proxy and then try to purchase. Next, we will be deleting the folder, i.e, the AdobeGCIClient folder that contains the service file. Pete loves all things technology and is also an avid DIYer at heart. I have signed renewed my monthy subscription and it shows i have the my account however when I try to edit pdf it says "Your purchase wasn't detected. Genuine copies of Adobe programs are only available on their official website. Open Windows File Explorer by double-clicking on its shortcut icon and head down the following path C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA. Required fields are marked *, Fix Adobe Software You Are Using Is Not Genuine Error, Similar to any paid application, Adobes programs are also ripped off and used illegally around the globe. All conversion variables, including the purchase event, do not appear in reporting. Open Windows File Explorer by double-clicking on its shortcut icon and head down the following path, 4. Next, we will be deleting the folder, i.e, the AdobeGCIClient folder that contains the service file. The hard drive C crashed. i do not know when adobe expects the problem to be fixed. What Happened to Suggest a Friend Option in Facebook? are the likely culprits for the error. Press Windows Key + R to open the Run command box. 5. I signed out and signed in several times. Sign in, if prompted. Either note down the folder path (For most users-, C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient. ) Legal Notices | Online Privacy Policy. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. c. Click the Connections tab, and then click LAN settings. check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/, 1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html, 2. if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html, 3. if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html, 4. if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html, b. you have no subscription and you're paying for one, 1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html, [moved from Downloading, Installing, Setting Up to Adobe Creative Cloud]. I downloaded Dell's Digital Download. Along with the Genuine Software Integrity service, an update service known as Adobe Updater Startup Utility also automatically initiates when the users boot on their computers. 4, I will make a PC collection where Java is older than xxxxx. The error message stays active in the foreground and thus, prevents the users from properly using the application. Extract the zip file. So if you received your copy from a third-party website, chances are, it is pirated. Copyright 2022 Adobe. We are helping GetHuman-jamolah solve their Adobe Systems Technical support issue issue from Feb 6, 2022. Click on More Details to expand the Task Manager. Hopefully, the, So those were a few ways users can implement to resolve the. Can anyone help me? Select the Account icon in the upper right, and then selectSign out. Locate the faulty/pirated Adobe program, right-click on it, and select Uninstall. 6. 3. I would like to regrade the image picker on quizz FIX: useless words to meet the *** chars minimum useless words to meet the *** cha. In the United States only, Adobe may process debit card payments as PIN-less debit transactions for your subscription. You may need to wait a little longer if you completed your purchase within the past hour. Once the uninstallation process is complete, launch your preferred web browser and visit, . Firstly, users will need to ensure that the installed application is indeed genuine and they are not using a pirated copy of it. Can anyone please help. The result is still the same. If so, the image request is considered a duplicate purchase. Go to the Rules tab, then click the desired rule (or create a rule). Before terminating the process, right-click on it and select Open File Location. Dedicated community for Japanese speakers, /t5/download-install-discussions/it-keeps-showing-that-my-purchase-wasn-t-detected/td-p/10227558, /t5/download-install-discussions/it-keeps-showing-that-my-purchase-wasn-t-detected/m-p/10227559#M99739. I've made my purchase but it wasn't detected. Method 1.
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